
Dispatch Schedule
Same-day shipping for orders placed Mon–Thu before 12 pm (payment cleared).
South Island orders ship Mon–Wed only to avoid weekend depot holds.
Orders made after 12 pm Thu, on Fri, weekends or public holidays leave on the next business day.
Transit Times
North Island urban: overnight where possible.
South Island urban: 1–3 business days.
Rural addresses: please allow one extra day.
Perishable Protection
Every chilled order travels with gel-ice packs.
From November – March we add extra ice packs for South Island deliveries.
Address Requirements
No PO Boxes – a physical street address is essential.
Add clear instructions (e.g. “Leave in the shade by front door”) in the checkout notes.
A signature is optional; select Authority to Leave if nobody will be home.
Tracking & Responsibility
You’ll receive a tracking link as soon as your parcel is scanned by the courier.
While delivery is outside our direct control once it leaves the shop, we’ll happily chase up any delays on your behalf.
Free Shipping only applicable to specified regions over threshold limits as stated. Rates and conditions are subject to change.
Questions?
Email us at [email protected] – we’re here to help get great cheese to your doorstep, fast and fresh.